Citivus Privacy Policy

1. Introduction

This Privacy Policy explains how Citivus ("we", "us", "our") collects, uses, discloses, and safeguards your personal information when you use our Service. By accessing or using the Service, you agree to the collection and processing of information as described herein.

2. Information We Collect

Information You Provide: Account details, name, email, business or individual profile, payment information, support requests, feedback.

Information Collected Automatically: Device information, IP address, browser type, operating system, usage data, cookies and related technologies.

Payment Data: All payment transactions are processed securely via Stripe, our third-party PCI-compliant payment processor. Citivus does not directly store, process, or retain your full payment card details. Please refer to Stripe's privacy policy for further information.

3. How We Use Your Information

We use information for:

• Providing and operating our Service
• Processing orders and payments
• Responding to customer service requests
• Communicating updates and marketing (with your consent)
• Improving Service features and experience
• Meeting legal and regulatory obligations

4. Legal Basis for Processing

Processing may occur on the basis of your consent, our contractual necessity, legitimate business interests, or compliance with legal obligations under Canadian and BC law.

5. Sharing & Disclosure

We may share personal information with:

• Service providers (cloud hosting, analytics, payments) under agreements requiring data protection
• Legal/regulatory agencies if required by law, subpoena, or governmental request
• As part of business transfers, mergers, or acquisitions with adequate notice to users

6. International Data Transfers

Your data may be stored and processed outside Canada, including in jurisdictions where data protection laws may differ. Citivus ensures contractual protections and risk mitigation for all data transfers.

7. Cookies & Tracking

We use cookies and similar analytics technologies for service functionality, session management, and user experience improvement. You may adjust your browser settings to refuse cookies, but some features may not function optimally.

8. Data Security & Retention

Citivus applies commercially reasonable security measures to protect information from unauthorized access, alteration, or destruction. We retain personal data only so long as necessary to provide our Service, comply with laws, or resolve disputes.

International Data Storage: To ensure reliability and resilience, the Citivus platform may be hosted across multiple geographic regions, including but not limited to Canada and the United States. As a result, your information may be stored and processed on servers located in these jurisdictions. Citivus ensures appropriate safeguards and contractual protections are in place to meet applicable data protection requirements.

9. Your Rights and Choices

You may:

• Access, correct, or delete your personal data
• Withdraw consent or restrict specific processing, subject to law
• Request portability/export of your information
• Contact us to exercise these rights

10. Children's Privacy

The Service is not directed to children under the age of 18, and we do not knowingly collect data from minors. If you believe data has been provided by a child, contact us to remove it.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted at citivus.com and communicated as required. Continued use of the Service after updates constitutes acceptance.

12. Contact Information

For privacy questions, data access requests, or complaints, contact:

help@citivus.com
Citivus Inc.